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Frequently Asked Questions

Many of the products available from Shannon Boyle Artistry are professional lash and brow products designed for use by qualified beauty professionals.

Professional products, including lash lift, brow lamination, tinting and hybrid brow products, should only be purchased and used if you have the appropriate training or qualification.

We also stock selected lash and brow aftercare products that can be purchased for retail or personal use. Please check the individual product page for guidance before ordering.

You can browse our range of professional beauty supplies in Ireland and Northern Ireland online, although certain professional products may require an approved professional account before purchasing.

Creating an account also allows you to keep your details together and makes managing future orders easier.

If professional approval is required, simply follow the registration instructions and provide the requested qualification information.

We offer secure online payment options, with all currently available payment methods displayed at checkout.

You can select your preferred payment method when purchasing your lash lift, brow lamination, tinting, training or professional beauty products online.

Payment must be successfully completed before an order can be processed.

We process online orders as quickly as possible to provide fast delivery throughout Northern Ireland and the Republic of Ireland.

If you need to change or cancel an order, please contact us as soon as possible and include your order number.

If your order has not yet been processed or dispatched, we will do our best to accommodate your request. Once processing or dispatch has begun, changes or cancellations may no longer be possible.

If you've forgotten something from your lash or brow supplies order, please contact us as soon as possible with your order number.

If your order has not yet been processed for dispatch, we will let you know whether it is possible to add additional products.

We cannot guarantee that orders can be combined or amended once they have entered the dispatch process.

Please contact us immediately if you've entered an incorrect name, email address or delivery information when placing your order.

Include your order number and the correct information when contacting us so we can assist you as quickly as possible.

If your parcel has already been dispatched, we may not be able to change the delivery information.

An order confirmation is automatically sent to the email address provided when your order is successfully placed.

If you haven't received it, please check your junk or spam folder and confirm that you entered the correct email address at checkout.

If you still cannot locate your confirmation, contact us with your full name and the email address used to order and we'll be happy to check your order.

Popular Elleebana lash lift products, brow lamination products and professional beauty supplies can occasionally sell out.

Where available, select the back-in-stock notification option on the product page to be notified when the item becomes available again.

We recommend signing up for restock notifications for high-demand professional products, as some products may sell quickly following a restock.

Yes. Your order information and confirmation provide a record of your purchase.

If you require additional documentation for your business records or accounts, please contact us with your order number and we'll be happy to assist.

Shannon Boyle Artistry delivers professional lash, brow and beauty supplies throughout Northern Ireland and the Republic of Ireland.

We are an official Elleebana distributor for Northern Ireland and Ireland, supplying qualified beauty professionals with genuine Elleebana lash lift, brow lamination, tinting and professional treatment products.

If you are located outside Northern Ireland or the Republic of Ireland, please shop with the authorised distributor or stockist for your region.

We aim to process and dispatch orders as quickly as possible Monday - Friday, with fast delivery available throughout Northern Ireland and the Republic of Ireland.

Northern Ireland orders are typically sent using Royal Mail or DPD, while Republic of Ireland orders are dispatched using our available courier services.

Delivery estimates begin from the date your order is dispatched and may vary during weekends, bank holidays, promotional periods and exceptionally busy periods.

Once your order has been dispatched, you'll receive confirmation with any available tracking information.

We offer fast delivery on our professional beauty supplies, with many orders arriving the next working day following dispatch with DPD EXPRESS.

Next-day delivery is not guaranteed and depends on your location, the courier service selected and the time and day your order is placed.

Orders placed during weekends or bank holidays will be processed on the next available working day.

Shipping costs are calculated according to your delivery location and the service available for your order.

The applicable delivery charge will be clearly displayed at checkout before you complete your purchase.

This allows you to see the full cost of delivery for your lash lift, brow lamination and professional beauty supplies before payment.

Yes. We offer free delivery on qualifying orders:

Northern Ireland — FREE delivery on orders over £80

Republic of Ireland — FREE delivery on orders over €90

The qualifying order value must be reached after any applicable discounts have been applied.

Once your order has been dispatched, you will receive a dispatch confirmation email.

If tracking is available for your chosen delivery service, your tracking information will be included so you can follow your parcel's journey.

Please allow time for the courier's tracking system to update after receiving your dispatch notification.

Tracking information may not update immediately after your parcel has been collected or accepted by the courier.

Please allow time for the first tracking scan to appear, particularly during weekends, bank holidays and busy periods.

If your tracking has not updated for an extended period or your parcel has passed its expected delivery timeframe, please contact us with your order number so we can assist.

Yes. We deliver directly to beauty professionals throughout the Republic of Ireland, including Dublin, Cork, Galway, Limerick and surrounding areas.

As an official Elleebana distributor for Ireland, you can order genuine Elleebana lash lift products, brow lamination supplies, tints, adhesives, shields, aftercare and professional products directly from Shannon Boyle Artistry.

Free delivery is available on Republic of Ireland orders over €90 with no custom fees.

We offer a range of secure payment options including Shop Pay, Apple Pay, Google Pay, PayPal when ordering your professional lash, brow and beauty supplies online.

All currently available payment methods will be displayed at checkout, allowing you to select your preferred option before completing your order.

Payment must be successfully authorised before your order can be processed and dispatched.

We hope you love your order from Shannon Boyle Artistry. If you change your mind about an eligible product, please contact us as soon as possible to request a return.

Products must be unused, unopened, in their original packaging and in a resalable condition to be considered for return.

Due to hygiene, safety and product integrity requirements, some professional lash, brow and beauty products cannot be returned once opened or used.

Please contact us before sending any item back so we can provide the appropriate return information.

If you wish to return an eligible product, please contact us within 14 days of receiving your order.

Returned products must be unused, unopened and in their original, resalable condition.

Once a return has been authorised, we will provide you with the information required to send your item back.

Your statutory consumer rights are not affected by our returns policy.

For hygiene, safety and product integrity reasons, opened or used professional beauty products cannot normally be returned simply because you have changed your mind.

This can include lash lift and brow lamination lotions, tints, adhesives, stains, cosmetics, treatment products and other items where seals or packaging have been opened.

If you believe a product is faulty rather than simply unwanted, please contact us. Faulty products are handled separately and your statutory rights are not affected.

Please contact us before returning your order and provide your order number, the product you wish to return and the reason for the return.

Once your return has been approved, we will provide the relevant return instructions.

Please do not send products back without contacting us first, as this may delay the processing of your return.

If you're returning an eligible product because you've changed your mind, you will be responsible for the cost of returning it to us.

We recommend using an appropriate tracked delivery service and keeping your proof of postage until your return has been completed.

If an item is faulty, damaged or we have sent you an incorrect product, please contact us before arranging a return so we can advise you on the appropriate next steps.

Once your returned item has been received, it will be inspected to ensure it meets the applicable return requirements.

If your return is approved, your refund will be processed back to the original payment method.

The time taken for the funds to appear in your account can vary depending on your bank or payment provider.

If your lash, brow or professional beauty supplies arrive damaged, please contact us as soon as possible after delivery.

Include your order number and clear photographs of the damaged product, packaging and parcel so we can investigate the issue quickly.

Please retain the product and all original packaging until we have advised you of the next steps.

If we've accidentally sent you an incorrect product, please contact us with your order number and a photograph of the item received.

Please do not open or use the incorrect product.

We'll review the order and provide instructions on how the issue will be resolved.

If you believe an item is missing from your delivery, please check your order confirmation and the contents of your parcel carefully.

Occasionally, larger orders may be dispatched in more than one parcel.

If an item is still missing, contact us with your order number and details of the missing product and we'll investigate this for you.

Training courses, online education and digital content may be subject to different cancellation and refund conditions from physical products, particularly once digital content has been accessed or a course has commenced.

Please review the applicable course terms before purchasing or contact us if you have a question about a training booking or online course.

Yes. Our website supports customers shopping from both Northern Ireland and the Republic of Ireland, with the applicable currency displayed when shopping and at checkout.

Please check the currency and final order total before completing your payment.

Your bank or payment provider may apply its own currency conversion or international transaction fees where applicable.

Yes. If you have a valid Shannon Boyle Artistry promotional or discount code, enter it in the discount code field at checkout before completing your payment.

Please ensure the code has been entered correctly and check any terms associated with the promotion.

Some codes may only apply to selected Elleebana products, professional beauty supplies, training courses or collections, and minimum-spend requirements or exclusions may apply.

Unless specifically stated otherwise, promotional and discount codes cannot be combined.

If you have more than one eligible offer, you may need to select the promotion you would prefer to use.

Discount codes must be applied before completing your order and cannot normally be retrospectively added to an order that has already been placed.

First, check that your discount code has been entered exactly as provided and has not expired.

Some promotions are restricted to specific products, collections, customers or minimum order values. Sale items, training courses, new launches or selected brands may also be excluded from certain promotions.

If you believe your code should be valid but it still isn't working, please contact us before completing your order.

Discount codes should be entered at checkout before payment is completed.

We cannot guarantee that a promotional code or discount can be retrospectively applied once an order has been placed.

We therefore recommend checking that your discount has been successfully applied and reviewing your final order total before completing payment.

Many of the products available from Shannon Boyle Artistry are professional lash, brow and beauty products designed for use by qualified and appropriately trained beauty professionals.

This includes professional lash lift systems, brow lamination products, tints, hybrid stains and other treatment products.

We also stock selected retail and aftercare products suitable for clients and home use. Always check the individual product description before purchasing.

Yes. All Elleebana products purchased from Shannon Boyle Artistry are genuine, professional products sourced through the official Elleebana distribution network.

This includes ranges such as Elleebana One Shot, Elleeplex Profusion, BRIK & PEARL®, Helyx Hybrid, Elleeplex tints, lash lift adhesives, shields, aftercare and professional accessories.

Purchasing through an authorised supplier also ensures you have access to appropriate product information, education and professional support.

Yes. Shannon Boyle Artistry is an official Elleebana distributor for Northern Ireland and the Republic of Ireland, supplying genuine Elleebana professional products, education and support to lash and brow artists.

Beauty professionals across Ireland can shop our range of Elleebana lash lift products, brow lamination supplies, tints, shields, adhesives, aftercare and professional treatment products online.

Beauty professionals in the Republic of Ireland and Northern Ireland can purchase genuine Elleebana professional products online directly from Shannon Boyle Artistry.

We stock an extensive range of Elleebana Ireland lash lift and brow lamination products, including One Shot, Elleeplex Profusion, BRIK & PEARL®, Helyx Hybrid, Elleeplex tints, adhesives, shields, treatment accessories and aftercare.

Orders can be placed online for delivery throughout Ireland and Northern Ireland.

Elleebana offers several professional systems, allowing artists to select a system based on their preferred technique, treatment offering and working style.

Elleebana One Shot is the original thioglycolate-based lash lift system, known for efficient processing and reliable professional results.

Elleeplex Profusion is a cysteamine-based system designed for both lash lamination and brow lamination.

BRIK & PEARL® is Elleebana's newer hybrid system, combining cysteamine + ATG technology and offering versatility across lash lifting, brow lamination, traditional techniques and Korean-inspired lash lifting.

If you're unsure which system best suits your treatments, please contact us for professional product guidance.

Yes. We stock professional lash lift kits and lash lift supplies suitable for trained lash artists.

Depending on the system, kits may include professional lifting and setting lotions alongside the products required to perform the treatment.

We also stock individual lash lift supplies including lotions, shields, rods, adhesives, lifters, tinting products and aftercare, allowing established artists to replenish individual products as required.

Yes. Shannon Boyle Artistry is an official distributor of leading professional lash, brow and beauty brands across Northern Ireland and the Republic of Ireland.

Our official distribution ranges include Elleebana, BRIK & PEARL®, Belmacil and Zensa, giving beauty professionals access to genuine professional products, education and product support from an authorised source.

Shopping through an official distributor ensures you are purchasing authentic products through the approved professional supply chain.

Shannon Boyle Artistry supplies professional lash and brow products throughout Northern Ireland and the Republic of Ireland.

Our online professional beauty store stocks lash lift systems, brow lamination products, Korean lash lift supplies, professional lash and brow tints, hybrid brow stains, shields, adhesives, aftercare and treatment accessories from leading professional brands including Elleebana, BRIK & PEARL®, Belmacil and Zensa.

Orders can be placed online for delivery throughout Northern Ireland and the Republic of Ireland.

We stock a carefully selected range of professional lash, brow and beauty brands for artists across Ireland and Northern Ireland, including:

Elleebana — professional lash lifting, lash and brow lamination, shields, adhesives, tints, aftercare and treatment accessories.

BRIK & PEARL® — a professional lash lift and brow lamination system designed for versatility across traditional and Korean-inspired techniques.

Belmacil — professional lash and brow tinting products, including an extensive selection of tint shades and professional developers.

Zensa — professional topical numbing products used across a range of beauty, cosmetic and aesthetic treatments.

Our focus is on supplying professional artists with genuine products alongside knowledgeable product guidance and education.

Yes. Shannon Boyle Artistry provides professional lash lift, korean lash lift and brow lamination training for beauty professionals and aspiring artists.

Training options include both in-person courses in Belfast, Northern Ireland and online lash and brow education, allowing you to choose the learning format that best suits your experience and goals.

Our education focuses on product knowledge, hair and product chemistry, technique, troubleshooting and achieving consistent professional results.

Our lash lift and brow lamination training courses take place in Belfast, Northern Ireland.

Belfast training provides hands-on education with professional guidance throughout the course, giving students the opportunity to develop their practical skills and understanding of the treatment.

Available course dates can be found within the Training section of our website.

Yes. Shannon Boyle Artistry provides official Elleebana education in Belfast, Northern Ireland.

Training is available across selected Elleebana lash and brow systems, giving artists access to professional education alongside genuine Elleebana products and ongoing product support.

Please check our current training courses for available Elleebana education and upcoming Belfast dates.

Yes. We offer specialist Korean Lash Lift training for qualified lash lift artists who want to expand their skills and learn Korean-inspired lash lifting techniques.

The training explores the differences between traditional and Korean lash lifting, product selection, flat shield techniques, product placement, lash assessment and adapting the treatment to different natural lashes.

Our Korean Lash Lift education is available online, allowing trained artists to complete the course from anywhere while developing their technique through structured professional education.

Yes. We offer a range of online lash lift, brow lamination and advanced lash and brow courses for beauty professionals.

Online education allows you to study at your own pace and revisit the training throughout your course access period.

Available courses may include lash lamination, brow lamination, Korean Lash Lift techniques and specialist professional education.

Please check the individual online course page for the exact course content, access period, prerequisites and certification requirements.

This depends on the course you choose.

Some of our lash lift and brow training courses are suitable for beginners, while conversion, advanced and specialist courses may require an existing qualification or previous treatment experience.

For example, advanced technique education such as Korean Lash Lift training is designed for artists who already have an understanding of professional lash lifting.

Any prerequisites will be clearly stated on the individual course page. If you're unsure which course is suitable for your experience level, please contact us before booking.

Yes all of our courses are accredited with ABT.

If you need help with an order, product, training course or professional enquiry, you can contact us through the Contact Us section of our website.

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

For product or treatment support, providing as much relevant information as possible will help us understand your enquiry.